Customers fled a Chipotle Mexican Grill in Dallas when it appeared rats began to rain down on them from the ceiling.
Diners caught video and photos of the unwanted rodents which they claimed fell from the ceiling on Tuesday. The rodents were crawling on the floor and climbing up the wall of the chain’s West End location.
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“If we would have been sitting at the table next to that it definitely would have fell on top of our food because it was literally right there,” Daniela Ornelas told NBC DFW. “I just kept wondering what it was, and I kept looking around until I looked at the floor, and I saw three rats, and I ran.”
My friend @BahadirKoseli took this video at lunch today at Chipotle in Dallas (West End) @ChipotleTweets literally explain this please ? pic.twitter.com/hbHHObpC45
— Becca Winn (@beccawinning) July 18, 2017
“This is an extremely isolated and rare incident and certainly not anything we’d ever want our customers to encounter,” a Chipotle spokesperson said in a statement Wednesday.
“We learned yesterday that mice got into a restaurant,” the statement read, “and we immediately contacted professionals who identified a small structural gap in the building as the likely access point. We’re having it repaired. Additionally, we reached out to the customer to make things right.”
But making it right may be a long shot for many, like Ornelas, who said they would not be returning to the location.
The incident was another blow to the restaurant chain that on the same day admitted about a dozen diners at a Sterling, Va., location had come down with norovirus because of a sick employee or customer, according to the New York Post.
The news shook customers and sent Chipotle stock tumbling as thoughts returned to the 2015 wave of norovirus and E. coli outbreaks across nine states in the restaurant’s locations.
While the raining rats incident in Dallas may be “isolated and rare for Chipotle, social media reaction was horrified, as expected.
Rats falling from the ceiling and management didn’t do anything but apologize ? @wfaachannel8 @KDFWsports @CBS11
— Becca Winn (@beccawinning) July 18, 2017
That’s concerning. Please contact https://t.co/nrhUDiEk7G. -Shawn
— Chipotle (@ChipotleTweets) July 18, 2017
OMG AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
— Desiree (@Dezzerrayy) July 18, 2017
News post: “It’s raining rats at this Chipotle” https://t.co/HtXvDjyADH
— Major Victor Bravo (@Conservatexian) July 20, 2017
Can it get any worse for this tragedy of a Restaurant chain?
— Harbinger Harbaugh ن (@Brother4Blue) July 20, 2017
I didn’t want to give up on Chipotle …. but after a customer spotted rats at the West End location “issa wrap” for me! ? pic.twitter.com/c9YHpYFlrx
— Shardae LaRae (@ShardaeLarae) July 19, 2017
Oh see hell naw pic.twitter.com/Ke0v713Hg9
— ? (@cristyl_clear) July 19, 2017
yikes. Lost my appetite.
— John Sorenson (@EricDroll) July 20, 2017
1st Chipotle had the E.Coli outbreak, then in Texas there were rats falling off the ceiling on customers, now norovirus! WTF why eat there??
— Jackie M.A.???? (@JackieEbule) July 20, 2017
*eats at Chipotle 3 times last week*
*rats literally fall from the ceiling at a Dallas location*
Life is grand ?
— Cory (@corypc905) July 20, 2017
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Originally from New York, Powers graduated from New York University and eventually made her way to sunny South Florida where she has been writing for the BizPacReview team since 2015.
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