Dallas Taco Bell sued after manager allegedly hurled boiling water on women in wrong order dispute

(Video Credit: WFAA)

A shocking video has surfaced showing a Dallas Taco Bell manager allegedly hurling a pitcher of boiling water on a woman and her niece following an incorrect order dispute resulting in a $1 million lawsuit.

The boiling water reportedly did permanent skin damage to Brittany Davis and her niece C.T. It allegedly scarred the women according to the lawsuit.

“Due to the scalding water that remained in their clothes against their bodies, C.T. and Brittany felt like they were ‘burning from the inside out,'” the complaint contends. “The store they believed would be [a] place of service and safety quickly turned into [a] place of horrors.”

C.T. is only 16 and the lawsuit asserts that her facial injuries were so severe that her mother, Kira, has been forced to remove all mirrors from their home because her daughter can’t “bear to see her own face.”

The altercation took place on June 17 in northeastern Dallas. The lawsuit was filed on July 13 and high-profile civil rights lawyers, Ben Crump and Paul Grinke are representing the two women. Crump is best known for his representation of George Floyd’s family.

In the video, an employee can be seen in the kitchen with a phone to her ear while she fills a pitcher with what appears to be boiling water. She walks from the kitchen to the counter area where she is accused of flinging the water on the women. The employee went back and filled the pitcher a second time but was unable to throw it at the women because they fled the restaurant.

Crump asserted in a statement that Davis and her niece were locked in the restaurant by staff who tried to resolve the issue over the $30 order. The women claim they received the wrong order three different times. They complained to management over it.

The whole thing began in the drive-thru, according to the Daily Mail. Davis went inside to resolve the dispute with her niece.

Once they went inside to talk with the manager, they allege that an employee tried to pick a fight with the niece. The women can be seen going around the counter as they argue with employees. At that point, the manager was not involved and the discussion with other employees reportedly lasted about 10 minutes. According to documents, the manager only got involved when she went to get the boiling water.

The women were ostensibly left “wondering why the employees could not simply go back and prepare the food that they had paid for. The employees refused to do so and became combative,” according to the lawsuit.

Both women were hit in the face and chest with boiling water. They tried to leave the restaurant but found they were locked in.

When the manager went back a second time to get more boiling water, the women were able to escape to their car where family members were waiting. Somehow they managed to unlock the door.

“As this family was leaving the parking lot, a Taco Bell employee came outside the front door, laughing, clapping, and taunting the family,” the lawsuit charges. “The burns on her face will cause discoloring and scarring that will forever impact her self-image.”

“Not only did Brittany and C.T. suffer physical trauma because of the burns but they will now live with the psychological trauma that comes with an attack like this. The Taco Bell store manager violently and without warning poured a bucket of boiling water over C.T.’s and Brittany’s heads, shoulders, breasts, and legs, causing excruciating second and third-degree burns on their body,” the filing recounted.

Crump is also accusing one of the employees of having a gun under his shirt. One of the employees in turn is accusing one of the victims of assault.

“It is hard to imagine a scenario where it would be OK to pour scalding water all over a female minor,” Paul Grinke, one of the lawyers for the plaintiffs, told NBC News.

As the women were driven to a hospital, Davis suffered a seizure and had to later be transported by helicopter to a burn unit. According to her attorneys, she suffered 18 seizures due to the incident, resulting in “significant” brain injury.

C.T. had “severe burns to her face, chest, legs, arms, and stomach.”

“Our hearts break for these two victims whose lives are forever changed because of the horrific and damaging actions by the Taco Bell manager and the larger entities that failed to protect (them),” Crump stated at a news conference.

“We take the safety and wellbeing of team members and customers seriously. Taco Bell is in contact with the franchise owner and operator of this restaurant on this matter,” Taco Bell said in a statement.

The lawsuit names two employees, Taco Bell’s parent company Yum! Brands, and the Taco Bell restaurant #22872.

No one has been arrested yet but the case has been referred to a grand jury by the Dallas Police Department.

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