Hilton hotel fires security guard after he questions black guest in lobby, calls cops when he won’t answer


(Video screenshot)

Two employees of a DoubleTree by Hilton Hotel in Portland, Oregon, were terminated from their positions last week for allegedly profiling a black guest whom they claim refused to answer their questions.

During the altercation on Dec. 22, hotel guest Jermaine Massey reportedly stepped into an empty part of the hotel’s lounge to make what he claimed was an emergency phone call.

According to an initial report by Oregon Public Broadcasting, when security officer Earl Meyers, 71, saw Massey sitting alone in the lounge, he approached him and asked whether he was a guest.

What happened next is unclear, as the only video footage from the altercation begins slightly afterward and shows Meyers closely watching Massey as another employee calls the cops.


“He’s calling the cops on me because I’m taking a phone call at the Double Tree hotel. … You came over here because I was taking a phone call in the area where no one was. I had a family emergency, and I was taking a phone call and this guy’s harassing me,” Massey says in the first video.

He uploaded a total of five videos to Instagram. None of the videos show what triggered the altercation.

Watch part two below:

When the authorities arrived, they escorted Massey to his room so he could retrieve his belongings and then walked him off the property. He reportedly complained the entire time.

“While he was getting his belongings he took the Bible from the hotel room and slid it across the carpet toward Meyers and told him he needed to read it and learn how to be a human,” a report by Portland Police Bureau officer Richard Harvey reportedly read.

Massey also reportedly repeatedly called Meyers a racist.

“Officer Harvey wrote in his report that Massey accused Meyers of ‘being a racist many times,'” PBO noted. “Massey then made a call, according to the report, telling the person on the other end that he was being ‘escorted out of his hotel by the police because of a racist security guard at the hotel,’ Harvey wrote. ‘He then said no I’m not being arrested because I didn’t resist the police.'”

The report mentioned Meyers’s side of the story as well:

“Meyer said the man refused to give a room number and he told the man if he couldn’t provide a room number he would have to ask him to leave the property,” Harvey wrote.

Watch part three below:

After Massey left, he shared the videos to Instagram, where they quickly went viral and caught the attention of the media. In turn, the hotel manager reportedly issued a statement.

“This unfortunate incident is likely the result of a misunderstanding between our hotel and guest,” he said. “We are sorry that this matter ended the way it did. We are a place of public accommodation and do not discriminate against any individuals or groups. We have reached out to the guest in order to resolve this matter.”


The manager reportedly tried to arrange a private meeting with Massey, but he refused, choosing instead to issue a statement through his attorneys last Thursday demanding that the hotel first issue a public statement that answers the following two questions:

“1. As the video shows, the incident took place in a quiet corner of the hotel lobby which was open to the public. At the time, Mr. Massey was returning a personal phone call from his mother who lives on the East Coast. Why was Mr. Massey approached by security? Why was he interrogated?”

“2. The security guard told Mr. Massey that he was a ‘threat to security,’ a statement echoed by the hotel chain’s press release, which states, ‘Safety and security of our guests and associates is our top priority.’ Please explain in detail in what manner Mr. Massey was a threat to safety or security.”

Watch part four below:

A day later the DoubleTree issued a public apology on Twitter and announced that Meyers and the other unnamed employee involved in the incident had been placed on leave.


After public backlash, the hotel announced on Saturday that the two had been fired.

Watch part five below:

Social justice warriors on Twitter still remain deeply unhappy and willing to boycott the hotel.




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