When Megyn Kelly’s Christmas card order was ruined this week she borrowed a page from her old nemesis, Donald Trump.
The Fox News host took to Twitter to smash Shutterfly who, she said, not only had her card arrive after they were supposed, but lied to her about it.
Hey @Shutterfly– thanks for lying for weeks about sending out our Christmas card order only to admit today it was all B.S. #notprofessional
— Megyn Kelly (@megynkelly) December 23, 2016
I will never use this service (@Shutterfly) again. Lied right to us about our Xmas cards only to admit later they failed & covered it up.
— Megyn Kelly (@megynkelly) December 23, 2016
FWIW, I have never used twitter to publicly shame a company before in my life.@Shutterfly was so outrageously deceptive, they deserved it.
— Megyn Kelly (@megynkelly) December 23, 2016
Great! Am in the market for a new service & will definitely check out @SimplytoImpress. Everyone makes mistakes but lying is a deal breaker. https://t.co/KMLR7Qz4Fo
— Megyn Kelly (@megynkelly) December 23, 2016
Shutterfly quickly replied to Kelly.
@megynkelly We are terribly sorry for this experience. Your holiday cards are important and it is important to us that we make it right.
— Shutterfly (@Shutterfly) December 23, 2016
@megynkelly We are working with your team to resolve ASAP.
— Shutterfly (@Shutterfly) December 23, 2016
But the backlash had begun with customers using Kelly’s post to express their own frustration with Shutterfly.
The company scrambled to answer as many as it could.
@Matt340bhp Hi Matt, we sincerely apologize for the trouble you’ve had with your photo books. Please send us a PM with your order number.
— Shutterfly (@Shutterfly) December 23, 2016
@hgershteyn Hi Heather, we apologize for the delay. Please send us a DM with your order number and we’re happy to provide an update.
— Shutterfly (@Shutterfly) December 23, 2016
@emilypcollins hi Emily. We are so sorry to hear that. Please send us a DM with the order information so we can review it.
— Shutterfly (@Shutterfly) December 24, 2016
And Kelly also retweeted similar stories, which also got the company’s attention.
@iNoahT Hi Noah, can you or your mom please send us a DM with the order number? We’re happy to assist. We are very sorry for the trouble.
— Shutterfly (@Shutterfly) December 23, 2016
@hgershteyn Hi Heather, we apologize for the delay. Please send us a DM with your order number and we’re happy to provide an update.
— Shutterfly (@Shutterfly) December 23, 2016
@megynkelly @Shutterfly My wife and I had a very disappointing/upsetting experience with them this year as well!
— Peter Iannone (@PeterIannone) December 23, 2016
.Shutterfly now working to resolve Christmascardgate. Appreciate it, but hope others w/o Twitter presence can get same att’n.
— Megyn Kelly (@megynkelly) December 23, 2016
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