Chick-fil-A shares secret with upset customers

Image: Chik-fil-A Facebook

What could prompt Chick-fil-A to disclose a recipe that has been kept secret for over 70 years?

Good old customer service, of course!

The fast-food restaurant chain responded to an upset customer on Facebook who was not happy that cole slaw will be removed from the menu as of January. Chick-fil-A explained that, though removing the product was a difficult decision, it was responding to customers who have been asking for healthier options.

In a kind of peace-offering, Chick-fil-A said it would make its recipe available so customers could make the slaw at home.

“Removing cole slaw from the menu was a difficult decision,” the Facebook reply said. “We know many of our customers loved our cole slaw, yet we have also heard from our customers that they are looking for new tastes and healthier ways to eat in our restaurants.”

I heard Chick-fil-A is dropping their excellent cole slaw in January! Is this true? I hope not! You already dropped the…

Posted by Al Gallia on Tuesday, December 29, 2015

The company’s Facebook response continued:

“It is important to us to provide a wide variety of menu options and this will occasionally mean we have to remove one menu item to make room for another. We will be announcing some new items soon, and hope everyone will be as excited about them as we are. We will also provide our recipe for Cole Slaw via our social media channels so our customers may make the dish at home.”

Though the restaurant chain is known for its impeccable customer service, its decision to share a recipe to appease customers did not seem to be enough for some who reacted on social media.

One Facebook user pointed out that perhaps the company should have considered adding other options instead of replacing customer favorites.


The official Chick-fil-A website currently has an “Ode to Cole Slaw” feature with the recipe.


Please help us! If you are fed up with letting radical big tech execs, phony fact-checkers, tyrannical liberals and a lying mainstream media have unprecedented power over your news please consider making a donation to BPR to help us fight them. Now is the time. Truth has never been more critical!

Success! Thank you for donating. Please share BPR content to help combat the lies.
Frieda Powers


We have no tolerance for comments containing violence, racism, profanity, vulgarity, doxing, or discourteous behavior. If a comment is spam, instead of replying to it please click the ∨ icon below and to the right of that comment. Thank you for partnering with us to maintain fruitful conversation.

PLEASE JOIN OUR NEW COMMENT SYSTEM! We love hearing from our readers and invite you to join us for feedback and great conversation. If you've commented with us before, we'll need you to re-input your email address for this. The public will not see it and we do not share it.

Latest Articles