Arby’s REFUSED SERVICE to uniformed cop; PR cleanup after chief demands apology

arbyspembrokepines0902In an era when anti-cop demonstrations are getting out of hand, the police chief of a Florida city didn’t take it quietly when one of his officers was denied service at an Arby’s restaurant. He demanded an apology of the top boss of the entire chain.

And got it.

Pembroke Pines Police Chief Dan Giustino issued a news release Wednesday morning demanding an apology for an incident he said occurred Tuesday night at a local Arby’s when a restaurant employee refused to wait on a uniformed Pembroke Pines officer.

“I am offended and appalled that an individual within our community would treat a police officer in such a manner,” Giustino said in the release. “It is unacceptable, and I will be contacting the Arby’s CEO to demand an apology.”

Probably sensing a public relations nightmare, the big suits at Arby’s weren’t slow about responding.

Less than two hours after that release went out, police said Giustino had contacted Arby’s by phone. “Immediately following, Arby’s Chief Executive Officer Paul Brown, and Senior Vice President of Operations Scott Boatwright, contacted Chief Giustino to convey their sincere apologizes on behalf of their organization,” police said.

“Both gentlemen assured Chief Giustino that the employee’s behavior was unacceptable and not representative of the company’s values. Chief Giustino was appreciative and accepted their apology and now considers this matter closed.”


On social media, Arby’s explained that the matter was isolated, but it regretted the incident.

As welcome as the restaurant chain’s reaction was, it wasn’t fast enough to contain criticism that spread on Twitter in the short time between Guistino’s release and the apology.



At least one tweet proved the old Hollywood adage is wrong: The is such a thing as bad publicity.

It’s a good bet you’ll never see this story about a Chick-fil-A.



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