‘Deal with it yourself’: 911 dispatcher resigns after he hung up on caller trying to save teen

A 911 dispatch operator who hung up on a caller trying to save a dying teenager has resigned from the job.

According to KOB-TV, Jaydon Chavez-Silver was shot when a gunman in a passing vehicle fired six bullets into a home where a party was taking place  in Albuquerque, New Mexico, on June 26.

A woman at the party called 911 for help.

The call was answered bydispatcher Matthew Sanchez, who provided anything but help.

A partial transcript of the phone call obtained by KOB-TV reads as follows:

Caller: (inaudible) I’m keeping him alive.
Sanchez: Is he not breathing?
Caller: Barely. (inaudible) Stay with me. Stay with me, OK. Good job, Jaydon.
Sanchez: Is he breathing?
Caller: He’s barely breathing. How many times do I have to f—ing tell you?
Sanchez: OK, do you what ma’am? You can deal with yourself. I’m not going to deal with this, OK.
Caller: No, he’s going to die.


The call ends there.

Sanchez was at first placed on administrative assignment, pending an investigation of the call, according to a statement released by Albuquerque Fire Department Chief David Downey.

Sanchez resigned Tuesday.

Chavez-Silver’s mother told NBC Nightly News on Tuesday that she hoped the hang-up didn’t delay her son getting help. She also hopes this incident doesn’t shake the public’s trust in first responders.

The Albuquerque Fire Department said in a statement Tuesday that an ambulance was dispatched to the scene at the beginning of the call.


Carmine Sabia Jr started his own professional wrestling business at age 18 and went on to become a real estate investor. Currently he is a pundit who covers political news and current events.
Carmine Sabia


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