Central Florida’s lead Obamacare navigator had to correct herself the day after she erroneously claimed on a TV news program that those applying for coverage under the Affordable Care Act have to provide proof of their credit score.
Anne Packham made the claim Tuesday during an interview with Orlando’s WKMG Local 6 News, asserting that credit scores were necessary in order to determine who may or may not be covered, according to WKMG.
“That’s so that health insurance providers can make an educated decision about who to insure based on if someone is defaulting on all of their bills they may not want to have them as part of their health plan,” she said during Tuesday’s on-camera interview.
However, the U.S. Department of Health and Human Services denied this when WKMG sought confirmation from them the following day.
“Insurers are not allowed to factor in credit scores when setting premiums and at no point in the process are peoples’ scores accessed,” the HHS representative wrote in an e-mail response to questions from Local 6.
WKMG asked Packham how a person in her position could get something like this so wrong.
“So I misspoke yesterday,” she said. “I realize I made a mistake.”
She didn’t just misspeak, she went into great detail to fabricate an explanation for her assertion.
“People just want to know,” Local 6 asked Packham. “You’ve been through training. You are educating people about the process. How does this happen?”
“It’s human error,” Packham said.
Obamacare navigators have been criticized from the start for not only inadequate training but also lack of background checks.
Watch the Local 6 news report.
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