Sometimes, the voice at the other end of the line can really make your day, sometimes it can send you right through the roof.
We’ll let you be the judge as which reaction the following phone greeting, used by the Palm Beach County Tax Collector’s Office recently, evokes:
Efforts yesterday to reach Gannon for comment were unsuccessful.
The tax collector doesn’t offer goods or services we especially desire. Therefore, when we dial her office up, we have simple expectations — to be treated with courteousness and respect. Taxpayers don’t want to walk away with the impression that we’re funding a party.
Coming soon: Anne Gannon donned a tiara and kissed a fish.
See related article, “Tax collector spends faster than she can collect.”
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